Managed Enterprise Resilience Framework
Regional Business Services Provider
Objective
Reduce operational vulnerability and improve recovery readiness across the organisation.
Scope
Wisdom Technology designed and implemented a managed cross-department resilience framework for a regional business services provider. The engagement covered interruption risk assessment, departmental recovery plan development, critical system and data recovery procedures, and the establishment of recurring managed services to maintain and improve the framework over time.
Outcome
The organisation moved from undocumented, ad hoc continuity arrangements to a structured, tested resilience capability — with clear recovery plans, defined responsibilities and an ongoing management programme to keep the framework current.
Deliverables
- Cross-department resilience framework design
- Interruption risk assessment and prioritisation
- Departmental recovery plans for all key business units
- Critical system and data recovery procedures
- Response and validation exercises
- Ongoing managed resilience services